Refunds and Returns Policy
For ebooks and audiobooks
Because ebooks and audiobooks are instant downloads, all purchases are final and no refund can be given. The only exception to this is if a duplicate purchase of an item is made accidentally within 48 hours, in which case a refund will be offered within 30 days of your order. Please contact WoodPig Press to arrange this.
Otherwise, no refunds or returns are offered on digital downloads. Therefore, please consider carefully before making your purchase. Samples of ebooks and audiobooks are available on each product page.
For print books
If the book is damaged or defective, or if your order failed to arrive, a replacement can be arranged with free shipping as long as you contact us within 30 days of your order, stating your name, order number, and reason for return. A replacement will be sent out on receipt of the returned book.
Please note: for print books you are required to provide a complete and accurate delivery address and recipient name. We accept no liability for delivery to an incorrectly supplied address or wrongly named person based on the information you provide.
Shipping Policy
For defective or damaged goods, non-arrivals, mistaken orders, or any other issues, please see the returns and refuns policy above.
For digital goods
Ebooks and audiobooks are delivered instantly via email using a service called BookFunnel. Please note: it is your responsibility to supply a correct email address at checkout. If there is a problem with delivery, then first of all check your spam folder. If you have received no email after an hour, please contact BookFunnel. If this does not resolve the issue, please get in touch.
For print books
Print books are dispatched from the UK via a company called BookVault. Delivery times vary based on the shipping method chosen and your location and will vary accordingly. If your book does not arrive after a suitable period, please get in touch.
Please note: for print books you are required to provide a complete and accurate delivery address and recipient name. We accept no liability for delivery to an incorrectly supplied address or wrongly named person based on the information you provide.
Customs and other taxes
If you live in the EU or UK, you will not be subject to any additional customs duties or taxes – what you pay at checkout is what you pay in total. However, we cannot guarantee that this will apply to international orders outside of the EU (i.e. the USA, Australia, Canada, New Zealand).